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Why did my payment fail to process?

Failed payments

Erik Kuna avatar
Written by Erik Kuna
Updated over a month ago

Did you get a notice that you had a failed credit card charge? No problem!  Your card on file may have expired. 

To fix it, log into your member dashboard: members.kelbyone.com. On the menu on the left side, click on the "Account" link on the left-hand side of the webpage.

Once on your account page under the Membership Details heading, click on the "Pay Now" or "Renew" link - this will take you to the check out page. Just fill out the information on the check out page and process your membership renewal order.

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